Have some questions? Read up FAQ posts that might have some answers.
Pre Editing Questions
How do I calculate the size of all raw footage files?
Place all your folders into one single master folder, right click on the master folder, choose properties and write down the size of the folder.
How long does it take to upload my unedited files?
This depends on the upload speed of your internet connection and the amount of data you would like to upload. You can test your upload speed here: http://speedof.me/. For example, if you want to upload 1’000 MB of data and your upload speed is 1 Mps (“one megabyte per second”) then it will take 1’000 seconds (17 minutes) to upload your files. You can calculate the exact time needed for your upload speed with this tool.
Do I need to place two different orders for two different videos?
If the two videos are similar and based on the same raw video files, such as creating a part 1 and 2, it’s better to place one order and clearly mention this within the description section of your quote. If the two videos are different, for example, one requiring a quick edit on an interview and the other consisting of a music video, placing 2 orders would be appropriate.
Where can I find shot lists or edit logs for video editing?
Organize all your files into desire folders. Then place all you desire folders into one single master folder and upload it to the server (once you get our invitation for upload).
I have a slow broadband connection and a low limit for for usage, can I still use your services?
Yes, as long as we receive the material, we could then upload ourselves and continue collaboratively on your project straight through to it’s completion.
If I need other services you can provide them?
Yes, we have an established network of creative individuals in the production and post-production industry. For additional Audio, Video or Graphics services, simply detail those needs in the request form and we can go from there.
What are the terms used in the video editing industry?
Can you do voice over, editing the footage and syncing with the voice over?
Yes, we edit the footage and sync with the voice over. Please provide us with your voice over track.
Are you able to sync the video to match the words of the song? And can you alter the colour coding?
Yes,we can match the words of a song with the picture and do color coding.
Do you do YouTube trailers?
Yes, we do YouTube trailers.
Do you edit phone videos?
Yes, we edit videos taken from any device, including iOS and android phones.
How long will it take you to edit my project?
This depends on the length of the footage you send us. Usually a project takes 3-6 days. Revisions take 24 hours.
How many revisions will I get?
Our standard package comes with 3 free revisions.
Can you improve technical aspects of the video, e.g. lighting,noise reduction, amplify voices etc.?
Please provide us with a sample and we will review to see if we can improve the video.
What would happen if I didn't like the video?
Our editors are professionals and the results delivered will be of premium quality. We will include 3 project revisions in the job in order to make the video to your requirements. In the rare event where a customer is not happy with the final result of the video we will keep the deposit to cover parts of our expenditure already outlaid. However, we can honestly say that this happens in less than 1% of our projects.
What payment channels do you accept?
We accept PayPal and Interac e–Transfer.
When would I upload my video? Before or after paying?
You upload your materials after you have paid the 50% down payment.
Will you share my videos on e.g. social platforms?
We will never share your data with anybody outside our organization without your explicit consent.
Do you keep all client files and if so, for how long?
After you sign off your project, we will delete all files we hold within 15 days. We assure you confidentiality.
If you have any other questions please CONTACT US.
We use all forms of communication via internet, landline, cell phone, conferences. Recommend: Google, Frame.io, DropBox, Skype, Viber and Facebook.